COVER PLANS TERMS & CONDITIONS

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This policy provides cover in relation to all cover plan services and in relation to the specific cover plans we provide. These elements are as follows: These terms and conditions and the policy schedule for monthly, quarterly, and annual rolling contracts of all cover plans between you and Temple Home Improvements Limit. Please read this document carefully along with any enclosed documents so you can make sure you know what you are covered for under your policy. By selecting a product or service, you agree to pay Temple Home Improvements Limited the monthly, quarterly, or annual fees indicated / invoiced (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up. 

 

KEY QUESTIONS:

How do I make a claim? If an incident occurs at your property, which is covered by your policy, please call the 24/7 number and we will arrange for the incident to be dealt with in accordance with the terms and conditions of your policy. Claims must be made by you or a person calling on your behalf. Please call us as soon as you are aware of the incident. We will not be able to cover the costs of any work carried out by persons not authorised by us in advance. Please have your policy number ready when you call. The engineer may also ask to see your policy documentation when he/she arrives at your property. Any issues that are not within your cover policy we offer a 30% discount for any work carried out, the payment will be paid after completion, we can only accept payment using the following cards: MasterCard, Visa, Visa Delta or cash.

 

HOW LONG IS MY POLICY FOR?

Your policy will continue for the period of the decided plan you have opted into,

Monthly: If within the first 14 days of the policy you wish to cancel a full refund will be provided and contract will be terminated, If after the 14 day cancellation period you wish to cancel, you will need to provide us 30 days’ notice, so another months payment is required before contract termination process is activated.

Quarterly: If within the first 14 days of the policy you wish to cancel a full refund will be provided and contract will be terminated, If after the 14 day cancellation period you wish to cancel, you will need to provide us 30 days’ notice before next payment, if failed to give the 30 day notice of cancellation you are required to make a last quarterly payment, being covered for another 3 months, and then at the end of that period the contract will be terminated.

Annually: If within the first 14 days of the policy you wish to cancel a full refund will be provided and contract will be terminated, If after the 14 day cancellation period you are covered by use for the 12 months you signed up for, if you do not want to commence with the cover any further than the 12 months already opted into, you will need to provide us with a minimum of 30 days’ notice before end of your annual calendar coverage.

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HOW CAN I CANCEL MY POLICY?

If you wish to cancel your policy; you (as the named policyholder) or an authorised representative, must contact us by calling our customer service number to request a cancellation form. You have the right to cancel any policy with us within the first 14 days, as stated above. If no claims were made within the 14 days, a full refund will be processed.

 

OUTSIDE YOUR CANCELLATION PERIOD:

Monthly: If after the 14-day cancellation period you wish to cancel, you will need to provide us 30 days’ notice, so another month’s payment is required before contract termination process is activated.

Quarterly: If after the 14-day cancellation period you wish to cancel, you will need to provide us 30 days’ notice before next payment, if failed to give the 30 day notice of cancellation you are required to make a last quarterly payment, being covered for another 3 months, and then at the end of that period the contract will be terminated.

Annually: If after the 14-day cancellation period you are covered by use for the 12 months you signed up for, if you do not want to commence with the cover any further than the 12 months already opted into, you will need to provide us with a minimum of 30 days’ notice before end of your annual calendar coverage.

 

IF WE CANCEL MY POLICY?

We may cancel your policy in the following circumstances:

(a) By giving you at least 7 days’ notice in writing to the last address provided to us.

(b) if you are in serious breach of the terms of your policy. E.g. failure to make a payment despite contract from us; submitting a fraudulent claim or if you use threatening or abusive behaviour towards our engineers or staff.

(c) if you fail to provide accurate and complete information in accordance with the Consumer cover.

 

WHAT IF I MISS A PAYMENT?

If you fail to make a payment of premium on the date due, your policy may be suspended, and you will not be able to make a claim. We will notify you in within 5 working days of the date on which a payment was due if you fail to make payment. If you do not pay the requested amount within 30 days of the due date, your policy will be cancelled. If you want to make a claim under your policy whilst your policy coverage is suspended, you will be required to pay any outstanding premiums before an engineer will be dispatched to your property. When your policy is cancelled, you will need to pay any outstanding premium to us.

 

WHAT IF I CHANGE ADDRESS?

You are responsible for informing us of a change of your address so that cover can be transferred to your new property. Please phone or write to us to advise us of a change of address. We will check whether your cover is appropriate for your new property before it is transferred.

 

HOW DO I RENEW?

Unless you notify us before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorise us to collect the then applicable annual, quarterly or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Renewal can be cancelled at any time within the guidelines above, by calling to request a cancellation form and sent in writing to Temple Home Improvements Limited.

 

HOW CAN I COMPLAIN?

Only the named policyholder(s) or an authorised representative can make a formal complaint. If you wish to register a complaint, please contact us in writing or by telephone within 8 weeks.

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FEES & PAYMENT:

By requesting and receiving a product or service, you agree to pay Temple Home Improvements Limited the applicable fees and any recurring fees. Applicable fees will be invoice starting from the day your services are established and in advance of using such services. All materials and products used to complete work which is undertaken by Temple Home Improvements Limited and will remain the property of Temple Home Improvements Limited until payment has been made by the client in full. Failure to make payment in the instructed time (which is made at our discretion) will result in materials and products being reclaimed and removed from site. Temple Home Improvements Limited reserves the right to change the payment terms and fees upon (30) days prior written notice to you.

 

BANK STATEMENT:

Your payment on your bank statement will appear as: Temple Home Improvements Limited.

 

LIMITATION OF LIABILITY:

Only repair and installation works carried out by Temple Home Improvements Limited are guaranteed. re-occurrence are - not guaranteed as we cannot be held responsible for how you treat your property.

 

WHAT IS COVERED?

Drainage
• INTERNAL AND EXTERNAL DRAINAGE

• BASINS

• SHOWERS (EXCLUDING SHOWER HEADS)

• TOILETS (BLOCKAGES)

• SINKS/TOILET TRAPS

• INTERCEPTORS

• GULLY POTS

• STACK PIPES

• MANHOLES

• STOP COCKS

• ANTI FLOOD VALVES

• DROP-SHAFT

All drainage not under cover can be worked by our inhouse engineers at a cut price of 30% off all work carried out.

Roofing

• RIDGE TILES
• RIDGE POINTING
• LOOSE TILES
• CRACKED TILES
• SLIPPED TILES
• CHIMNEY CAPS
• CHIMNEY POINTING
• CHIMNEY STACKS
• GUTTER FLASHING
• GUTTER BLOCKS AND SEALS

All Roofing not under cover can be worked by our in-house engineers at a cut price of 30% off all work carried out.

Property Ventilation (PIV)

• YEARLY SERVICE

• BREAK DOWN

• PARTS

All Requirements not under cover can be worked by our in-house engineers at a cut price of 30% off all work carried out.

Home Appliances

• Fridge Freezer

• Washing Machine

• Washer/Dryer

• Cooker

• Microwave

• Dishwasher

WHAT IS NOT COVERED?

Drainage

• RE-LINING • EXCAVATION • GUTTERING • SOAKAWAYS - Other: The external stop valve connection to the water mains supply (because it is the water company’s responsibility). Where there is no evidence of a blockage, leak, or damage. Frozen pipes which have not resulted in a leak or permanent blockage. Showers including the shower unit, baths, sinks, controls, outlet, or shower head. Domestic appliances. Replacement of sanitary ware (basins and toilet bowls). Any dripping, broken or seized taps that require repairing or replacing. Quietening noisy pipes that are caused by the expansion and contraction of pipes as they heat and cool. External guttering, rainwater downpipes and soakaways. Drains/sewers that you do not have sole responsibility for (including shared drains within your property). Drain clearance where if the design of your drainage system does not allow access by our engineers (e.g. via a manhole).

Roofing

• Anything not stated above,

Property Ventilation (PIV)

• Anything not stated above,

Home Appliance Cover, 

• FAULTS/DAMAGE FROM THEFT

• MALICIOUS DAMAGE

• FIRE OR EXPLOSIONS

• COMMERCIAL USE

• ROUTINE MAINTENANCE

• PRE EXISTING FAULTS

• APPLIANCES OVER 8 YEARS OF AGE

 

CLAIMS LIMIT:

Drainage

• Up to 3 claims per year (to a yearly limit of £4000) • This limit is only for covered services that are listed within our cover, • As stated, any issues that may arise what is not within our cover we offer a 30% discount off total cost on all work carried out, for policy holding customers. • Cash is not given; the work is quoted, and work is provided by Temple Home Improvements limited.

Roofing

• Up to 3 claims per year (to a yearly limit of £2000) • This limit is only for covered services that are listed within our cover, • As stated, any issues that may arise what is not within our cover we offer a 30% discount off total cost on all work carried out, for policy holding customers. • Cash is not given; the work is quoted, and work is provided by Temple Home Improvements limited.

Property Ventilation (PIV)

• Up to 3 claims per year (to a yearly limit of £1000) • This limit is only for covered services that are listed within our cover, • As stated, any issues that may arise what is not within our cover we offer a 30% discount off total cost on all work carried out, for policy holding customers. • Cash is not given; the work is quoted, and work is provided by Temple Home Improvements limited.

Home Appliance plan - Single claim limit - £200 Annual claim limit - £ 1000, unlimited call outs, 0 excess 

RESPONSE:

If your incident is an emergency, your claim will be given priority, otherwise an appointment will be made.

 

COVER DEFINITIONS:

Any issues relating to the coverage, will only be covered if you are solely responsible for maintaining it. Any issues within communal areas are not covered. Property which you are legally responsible.

 

IF REQUIRED:

If there are issues in place that is not under the policy, as we may need to carry out a full inspection, we will offer the issue to be resolved at a cut price of 30% discount work carried out.

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GETTING IN CONTACT:

There are many ways to get in contact with ourselves, You can submit a contact form via our website, Use our live chat icon in the bottom right corner of our website, Email us – Info@templehomeimprovements.co.uk Call us – 0800 193 4412 (24/7) Temple Home Improvements Limited, Unit 3 8 Roumelia Lane, Bournemouth, England, BH5 1EU.

 

Kind Regards

Temple Home Improvements Limited

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